WHO WE ARE

 

WillieTanAtelier is a jewelry studio based in Chengdu, China.

This Privacy Policy explains how we collect, use and share personal information when you visit willietanatelier.art, place an order or contact us.

 

The company operating WillieTanAtelier ("we", "us" or "our") is identified under Contact Us below. It is responsible for the processing described in this policy and is the data controller where applicable data protection law uses that term.

 

PERSONAL INFORMATION WE COLLECT

 

The information we collect depends on how you interact with us.

 

- Contact and order information: your name, email address, telephone number, billing and delivery addresses, products ordered, transaction references, payment status and order history.

- Personalisation and customer service information: engraving instructions, correspondence, and photographs or other information you provide when asking about an order, return, exchange or repair.

- Account and preference information: details you provide if you create an account, saved preferences, and your marketing and privacy choices.

- Device and browsing information: IP address, browser and device type, approximate location inferred from your IP address, cookie identifiers, pages and products viewed, referral information and interactions with our store. Collection through optional tracking technologies is subject to the privacy choices and consent requirements that apply to you.

 

We currently accept payments through PayPal. PayPal processes payment credentials under its applicable Privacy Statement. We receive the contact, delivery and transaction information needed to manage your order, payment, refund or dispute. Please do not send payment-card details or PayPal passwords by email.

 

We obtain information directly from you, automatically through our store and its technologies, and from providers involved in your transaction, such as Shopify, PayPal and delivery partners.

 

HOW WE USE YOUR INFORMATION

 

We use personal information to:

 

- Accept and process orders, arrange payment, handcraft personalised pieces and deliver your jewelry.

- Send order confirmations, shipping updates and other communications about your purchase.

- Answer enquiries and handle cancellations, returns, refunds, exchanges and repairs.

- Operate customer accounts and remember preferences where you use these features.

- Protect our store, investigate suspicious activity and manage payment disputes.

- Understand how our store is used and improve its performance, subject to applicable consent requirements.

- Send marketing messages when you subscribe or otherwise provide the permission required by law.

- Keep necessary business records, meet legal obligations and resolve disputes.

 

Information needed to process payment or deliver an order is necessary for fulfilling your purchase. If you do not provide it, we may be unable to complete your order. Marketing participation is optional.

 

LEGAL BASES FOR PROCESSINGWhere EEA or UK data protection law applies, we rely on:

 

- Contract: to process and deliver orders and provide services you request.

- Legal obligations: to maintain required records and respond to lawful requests.

- Legitimate interests: to keep our store secure, prevent fraud, respond to enquiries and manage our business, where those interests are not overridden by your rights.

- Consent: for optional tracking and marketing where consent is required.

 

You may withdraw consent at any time. Withdrawal does not affect processing lawfully carried out before you withdrew it.

 

WHO WE SHARE INFORMATION WITH

 

We share information where needed for the purposes described above, including with:

 

- Shopify, which hosts our store and provides ecommerce services.

- PayPal, to process payments, refunds and payment disputes.

- SF International and delivery partners, to arrange shipping, tracking, customs clearance and delivery. Information shared may include recipient details and shipment contents and value.

- Providers supporting our communications and store operations, where they need information to perform their services.

- Professional advisers, regulators or public authorities, where necessary for legal obligations, legitimate claims or responding to lawful requests.

 

If the business is sold or reorganised, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate protections.

 

SHOPIFY AND YOUR INFORMATION

 

Shopify processes information when you visit and make purchases from our store. Some processing is carried out on our behalf; Shopify may also be independently responsible for processing connected with its own consumer services.

 

If Shopify Network Intelligence is enabled for our store, Shopify also uses information about interactions with our store together with information about interactions with other merchants and Shopify to provide enhanced services, including personalisation, store improvements and advertising features. This involves sharing information with Shopify and relevant third parties, including providers in other countries, subject to applicable privacy choices.

 

You can read the Shopify Consumer Privacy Policy and use Shopify's privacy portal to learn about and exercise rights concerning Shopify's own processing. Requests about WillieTanAtelier's handling of your information should be sent to us using the contact details below.

 

COOKIES, MARKETING AND YOUR CHOICES

 

Our store uses cookies and similar technologies to support functions such as the shopping cart, checkout, security and privacy preferences. Optional technologies can also support analytics or advertising where those features are enabled.

 

Where required by law, we obtain consent before using non-essential cookies or comparable tracking. You can make or change these choices through the privacy controls on our store. Browser settings also let you remove or block cookies, although blocking essential cookies can affect store functions.

 

For information about Shopify's cookies, including their purposes and durations, see its Cookie Policy.

 

If you subscribe to marketing emails, you can unsubscribe using the link in a message or by contacting us. Unsubscribing does not stop communications needed to manage an order or a service request.

 

Where advertising-related processing constitutes a sale or sharing of information, or targeted advertising, under applicable law, you may exercise the relevant opt-out through our store's privacy controls or by contacting us. We honour applicable legally recognised opt-out signals, including Global Privacy Control where required. A browser's older Do Not Track setting is not the same as Global Privacy Control.

 

INTERNATIONAL PROCESSING

 

We operate in China. Your information will be processed in China as needed to manage your order and customer service. Shopify and other providers may also process information in other countries, including Canada and the United States. Those countries may have different data protection laws from your country of residence.Where a transfer requires a legal safeguard, the applicable mechanism must cover that transfer. Depending on the parties and destination, this may involve a recognised adequacy decision or approved contractual safeguards, including EU Standard Contractual Clauses and relevant UK arrangements. You may contact us for details of the safeguards applicable to your information.

 

Shopify explains its own international transfer arrangements in its Privacy Policy. Those arrangements relate to Shopify's processing and do not replace our own responsibilities.

 

HOW LONG WE KEEP INFORMATION

 

We retain information for the period needed for its purpose, taking account of legal requirements:

 

- Order and transaction records: for order fulfilment, after-sales support, payment disputes and applicable tax, accounting and recordkeeping requirements.

- Customer service correspondence: for resolving the enquiry and any related complaint or claim.

- Account information: while needed to provide the account, subject to deletion requests and any required retention.

- Marketing preferences: while needed to manage your subscription. We may retain a limited record of an opt-out so that we continue to respect it.

- Technical and browsing information: for the relevant security or analytics purpose and the applicable cookie or system retention period.

 

When information is no longer needed, we delete it or anonymise it. A deletion request does not require us to remove records we must lawfully retain.

 

YOUR PRIVACY RIGHTS

 

Depending on your location and applicable law, you may have rights to access your personal information, correct inaccuracies, request deletion, receive a portable copy, restrict processing, withdraw consent or object to certain uses.

 

You may object to processing based on legitimate interests where applicable, and you may object to direct marketing at any time. You may also have rights to opt out of specified advertising-related processing, challenge certain automated decisions or appeal a decision concerning a privacy request.

 

To make a request, email willie@willietanatelier.com. We may need to verify your identity and, where someone acts on your behalf, their authority. We will respond within the period required by applicable law and explain any lawful reason why a request cannot be fully fulfilled. We will not unlawfully discriminate against you for exercising your rights.

 

You may also complain to the relevant data protection authority. UK residents can contact the Information Commissioner's Office. EEA residents can contact their local supervisory authority. You do not need to contact us first before exercising that right.

 

SECURITY

 

We use reasonable organisational and technical safeguards to protect personal information and limit access to people and providers who need it for their work. No internet transmission or storage system can be guaranteed completely secure.

 

CHILDREN'S INFORMATION

 

Our store is intended for adults and is not directed at children. If you believe a child has provided personal information to us, please contact us so we can review the matter and take the steps required by applicable law.

 

LINKS TO OTHER WEBSITES

 

Our store may link to websites or services operated by others. Their privacy practices are explained in their own policies. Please review those policies when using their services.

 

CHANGES TO THIS POLICY

 

We may update this policy to reflect changes in our services, data practices or legal requirements. We will update the date above and provide additional notice or obtain consent where required by law.

 

CONTACT US

 

For privacy questions, requests or complaints, contact:

 

WillieTanAtelier  

Email: willie@willietanatelier.com